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Shipping & Returns

 

Shipping & Returns:

o    Orders received before 11 AM EST will ship the same business day.

o    Orders received after 11 AM EST will ship the following business day.

o    Domestic Shipping Methods:  FEDEX residential, FEDEX ground, FEDEX 3 day, FEDEX 2 day or FEDEX priority overnight.

o    International Shipping Methods:  FEDEX International Economy

o    Customers will be responsible for all taxes and duties on international shipments.

o    Shipping charges will vary based on destination, shipping method and total dimensional weight per order.

o    Sales tax will be charged to CA/OH addresses only.

International Shipping:

If you are interested in having orders shipped internationally, please contact The Lexus Collection team at 1-833-539-8700 or at TheLexusCollection@dfpromotions.com

Returns:

If you are not completely satisfied with the merchandise you receive, we will happily replace it.  Exchanges must be requested within 10 days of receipt of your order. Customers will be responsible for shipping the item back. DFP will be responsible for the shipping charges for the replacement of damaged/defective item.

Credits for returns will be issued for the price of the merchandise and any sales tax, if applicable. Customers are responsible for all shipping costs.


Please do not return any merchandise until you have called or emailed for instructions. Returned merchandise should be sent to the following address:

Vision Media Management

Attention: Tony Butcher

LEXC/Order #

2480 Old State Route 73

Wilmington OH 45177